Mr. Torres authored two business transformation and reengineering textbooks that have been adopted by American universities for use in business schools as well as utilized by Fortune 500 companies as blueprints for the implementation of best practices to improve their operations. These ISO 9000-compliant textbooks are resources for Chief Executive Officers (CEOs), Chief Information Officers (CIOs), Chief Technology Officers (CTOs) and Chief Financial Officers (CFOs) of multi-national companies to methodically improve enterprise performance through enhancements in the following: customer orientation; employee and team training, values, initiative and productivity; physical and information security and protection; business culture, integrity and ethics; organizational structure, management methods and reporting; processes, procedures and standards of performance; business systems and underlying technologies; and relationships with business partners, vendors, suppliers and service providers.
As a Senior Program Manager and consultant, Mr. Torres applied the underlying methodologies within his textbooks to manage and deliver enterprise-wide reengineering and information technology solutions spanning continents for both government and private sector customers in more than 40 countries. His US government clients include the US Department of State (DoS), US Department of Defense, the Federal Aviation Administration (FAA), US Department of Justice (DoJ), US Department of Agriculture (USDA), US Department of the Interior (DoI) and the US Department of Housing and Urban Development (HUD), among others. His private-sector clients include notable firms such as the Ford Motor Company throughout the Americas and Europe; the NASDAQ Stock Exchange in New York and Maryland; Merck Pharmaceuticals throughout the Americas, Europe and Asia; Telefónica in Spain and Puerto Rico; and the Zurich Insurance Group throughout the US, Europe and Africa.
Mr. Torres developed the underlying principles in these textbooks while serving as the Global Director of Information Technology for the former Fortune 500 firm, the May Company, for three years while based in Hong Kong and New York where he led the successful implementation of over 20 enterprise-wide secure business systems, data centers, network operations centers (NOCs) and communications networks for corporate facilities located in nearly every major city in the US, such as New York, St. Louis and Los Angeles, and design, production and distribution facilities in Hong Kong, South Korea, Japan, Macau, Mainland China, Thailand, the Philippians, Singapore, Australia, India, Sri Lanka, Morocco, Portugal, Italy, Germany and the United Kingdom.